Introduction and Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website and when you use the pet relocation services provided by Pet Global Transport. This policy applies to all users of the website and all clients who engage with our services, including inquiries, consultations, quotations, bookings, and support communications. We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws.

Information We Collect

We collect information in order to provide our services and to improve your experience on the website and in our interactions with you. The types of information we may collect include:

• Contact Information: such as your name, email address, telephone number, mailing address, and other similar identifiers when you sign up for communications or request a quote.
• Account and Service Information: details related to your pet relocation request, including pet details, travel destinations, documentation details, and scheduling information.
• Technical Information: such as IP address, browser type and version, operating system, device identifiers, and usage data collected automatically when you interact with the website.
• Transactional Data: communications, responses to emails, messages to customer support, and records of service history.

We collect data when you voluntarily enter it into forms, submit service requests, subscribe to newsletters, communicate with us, or interact with the website automatically.

How We Use Information

We use personal information for the following purposes:

• To prepare and manage service quotes, contracts, and service orders.
• To communicate with you about your requests, bookings, confirmations, updates, and service delivery.
• To verify your identity and prevent fraud in the booking and travel documentation process.
• To operate, maintain, and improve our website, services, features, and customer support.
• To comply with legal obligations, meet regulatory requirements, and address inquiries from law enforcement or government authorities.
• To send administrative information such as changes to terms, changes to policies, and service announcements.

We do not sell your personal information to third parties for profit.

Disclosure of Information

We may disclose your personal information:

• To service providers and partners required to fulfill pet relocation services, such as veterinarians, quarantine facilities, airlines, customs officials, and logistics partners.
• To legal authorities or third parties if required by law or to protect rights, safety, or property.
• In connection with business transfers, mergers, or acquisitions.

Security and Retention

We implement administrative and technical measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. Data is retained only for as long as necessary to provide services and comply with legal and regulatory obligations.

Your Rights

You may have rights depending on local laws, including rights to access, correct, delete, or restrict your personal information. Requests to exercise these rights should be submitted via our contact page or through the designated email provided on this site.

Contact and Updates

For questions about this Privacy Policy or to exercise your rights, contact us through the contact information on the website. We may update this policy periodically; the updated version will be posted with a “Last Updated” date.

Email: hello@tailsinthewindpetrelocation.com
Phone Number: +1 346-676-5400 
Address: 15223 Falmouth Ave., Houston, Texas 77084